Frequently Asked Questions

How do I download and setup my Plugged In app?

Follow the below steps or watch the below video to download and setup your Plugged In app.

1. Collect your assigned Plugged In username (CRM profile email address) and app code from your Core Leader. Keep this for your files and future use.
2. Download the Plugged In app from the app store, or click here. The app is named Plugged In - PMTS. View image here. NOTE: The Plugged In app is for iPad only. The provided link will not work if viewed on a cell phone.
3. Upon first opening the app, you will be prompted to allow "Plugged In" to send you notifications. Select "Allow" in order to receive important messages from your school.
4. After selecting "Allow," you will be directed to the login page. Here you will need to enter your email address that is on file with your school. Note: This field is case sensitive so it will need to match your CRM profile exaclty.
5. Next, you will enter your username and password, which you collected in Step 1 above.
6. Click "SUBMIT"
7. Upon your first login, you will be required to complete a form (not shown in below video) that will get you signed up for Paul Mitchell Professional (you'll need to use this site later to register your kit). If you are already registered for Paul Mitchell Professional you will still need to complete the form. Your current acocunt information on Paul Mitchell Porfessional will not be updated. View image here.   
8. Registration and setup is now complete! 

If you would like more visual directions, please view the video below. 

I'm a new Future Professional (or new Staff member), how do I gain access to Plugged In?

Schools with iPads should access Plugged In via the Plugged In app. Schools without iPads will access Plugged In via web browser. Please see below for step-by-step directions to access either. 

Plugged In App

Follow the below steps or watch the below video to download and setup the Plugged In app.

1. Collect your assigned Plugged In username (CRM profile email address) and app code from your Core Specialist. Keep this for your files and future use.
2. Download the Plugged In app from the app store, or click here. The app is named Plugged In - PMTS . Click here to view image. NOTE: The Plugged In app is for iPad only. The provided link will not work if viewed on a cell phone.
3. Upon first opening the app, you will be prompted to allow "Plugged In" to send you notifications. Select "Allow" in order to receive important messages from your school.
4. After selecting "Allow," you will be directed to the login page. Here you will need to enter your email address that is on file with your school. Note: This field is case sensitive so it will need to match your CRM profile exaclty.
5. Next, you will enter your username and password, which you collected in Step 1 above.
6. Click "SUBMIT"
7. Upon your first login, you will be required to complete a form (not shown in below video) that will get you signed up for Paul Mitchell Professional (you'll need to use this site later to register your kit). If you are already registered for Paul Mitchell Professional you will still need to complete the form. Your current acocunt information on Paul Mitchell Porfessional will not be updated. View image here.
8. Registration and setup is now complete! 

If you would like more visual directions, please view the video below. 

Plugged In Website

Schools without iPads will access Plugged In via web browser by following the below steps:

1. Visit https://pluggedin.paulmitchell.edu.
2. First time users will need to create an account by clicking "Student Registration" or "Staff Registration" at the bottom of the login screen. Click here to see image.
3. Each new user will need to complete all fields and enter the access code, which should be given to you by your Core Specialist. Note: you will need to use the same e-mail address that your school has on file in its database/CRM.
4. Agree to the Terms and Conditions and click the "Register" button.
5. After clicking "Register," you will receive a confirmation e-mail that contains a link to set your password and complete your registration. NOTE: Check your junk/spam folders if you do not see this message it in your inbox. If you cannot find the e-mail then visit http://support.paulmitchell.edu to submit an inquiry to our support team or call 801-302-8801 and select extension 3, then option 1.

I forgot my password or cannot login to my account, what should I do?

For the Plugged In app:

• If you have an iPad with the Plugged In app, the app code serves as your password. You will need your Core Specialist of Future Professional Advisor at your school to retrieve this information from your school profile. 

For the Plugged In Website:

• If you do not have the Plugged In app then you will need to reset your password. To do this, enter your username and then click the "I Forgot My Password" link under the password field. Note: the username field is case sensitive so this will need to match exactly as originally entered or you will receive an error message.

Does the Plugged In app work on the iPhone?

• Unfortunately, the Plugged In app does not work on the iPhone. However, the Plugged In website was redesigned and is mobile optimized so it can be accessed from any browser. If you do not have an account simply ask your Core Specialist for the access code and create an account here. 

I have installed the Plugged In App but my Paul Mitchell System apps do not load or work, what should I do?

• Make sure you have downloaded, installed, and applied the app codes for all needed apps (The Color System, The Cutting System, and/or The Makeup System). You may need to check with your Core Specialist or Future Professional Advisor to ensure all app codes have been properly assigned to your account.

I have downloaded and setup the Plugged In app but it does not work, what should I do?

• First, double check that your login information is correct. Both the username and password fields are case sensitive so make sure those are also correct. If that is found to be correct then delete the current app version from your ipad then restart your iPad and reinstall the app. If that does not work then visit http://support.paulmitchell.edu to submit an inquiry to our support team or call 801-302-8801 and select extension 3, then option 1.

I'm not receiving text messages in my Plugged In app, what should I do?

• Go into the "My Profile" section of the app and double check that your setting under subscriptions is set to "Subscribed to Text Messages." If it says "Unsubscribed to Text Messages," you will need your Core Specialist to update this within the your CRM profile. They should also double check that the cell phone number in your profile is correct. 

How do I register my kit?

NOTE: Do not create a Paul Mitchell Professional account before registering with Plugged In or using the Plugged In app.

1. Login to Plugged In and go to the GETTING STARTED page
2. Scroll down to the KIT REGISTRATION section and click the "REGISTER YOUR KIT NOW" link
3. You will be directed to login to Paul Mitchell Professional - login with the temporary password that was provided via email (or the password you reset it to if you already did so)
4. Complete the form with all information and click the "SUBMIT" button
5. Done!

If you have a faulty kit item you will need to contact the John Paul Mitchell Systems warranty department directly by calling 1-888-522-8622 or by emailing them at pmprotools@paulmitchell.com.

My question was not addressed above, help!!!!

• Visit http://support.paulmitchell.edu to submit an inquiry to our support team or call 801-302-8801 and select extension 3, then option 1.